Q: What’s available via the Travelex Global Emergency Assistance?
A: The 24-hour multi-lingual team is only a toll-free call away to help with:

Emergency cash – if you lose both cards, Travelex will cancel both cards and arrange for emergency funds to be sent to the nearest Western Union agent, generally within 10 minutes (up to 24 hours in remote locations). There’s no charge for this (will only send the amount that was left on the card).

Lost/Stolen Passport assistance – advice on nearest embassy/opening hours and advise on process for replacement. Travelex can contact friends/ relatives on your behalf to help provide any documentation required.

Emergency medical and legal assistance – location, contact numbers and opening hours of hospitals/ doctors /dentists/ pharmacies and lawyers

Emergency messaging assistance – Travelex can arrange for a message to be sent to a friend/ relative/ organisation by either phone/ fax/ email.